AutoAirOnline Help and Information Center
Welcome to our help page. This page contains a list of Frequently Asked Questions and can be searched quickly and easily.
Browse through the questions from the list below to find help. Just click on the underlined question you want to know the answer to and you will be instantly redirected!
If you cannot find answers to your questions here, don't hesitate to contact us. We will more then happy to answer any questions you may have.
Website Related Questions
- Contact Information
- Hours of Operation
- How do I find parts for my vehicle on your website?
- My vehicle is not listed, or my vehicle is listed but there are no parts available, what should I do?
- How safe is my credit card information when I make a purchase online from your website?
Product related questions
- Is there a warranty on the products you sell?
- Are the a/c parts that you sell new, or remanufactured? How can I find this out before I place an order?
- Do your compressors come with refrigerant oil pre-installed? If not, how much is required? What type of lubricant do I use? Where do I find the refrigerant and lubrication specifications for my vehicle?
- Do your compressors come with clutch & pulley?
- Will I be charged a compressor core charge, and if so how much?
- Do I have to return the old compressor?
Order Related Questions
- How do I know if your company received my order?
- How can I be sure the a/c parts I am ordering are going to be the right ones for my vehicle?
- When will my order be shipped? How do I find out the status of my order?
- Will my order be complete when it arrives or do you ship partial orders and send the backordered parts later on?
- How long will my order take to get to me?
- How do I obtain a copy of my order receipt/invoice?
- Product wasn't delivered, what should I do?
- The product I received was damaged in shipping, what should I do?
- How do I cancel my order?
- How do I return a product?
Shipment Related Questions
- Do you ship to PO Box addresses?
- Do you ship C.O.D
- Do you ship to International addresses?
- Do you ship to US Military APO addresses?
- What is your shipping method and how much does it cost to ship?
- Can I request special shipping instructions (i.e. No signature required or leave package on the back porch)?